ChatGPT: a promising technology, if you know how to use it properly | Eleven

ChatGPT: a promising technology, if you know how to use it properly30 October 2023

Data science

Generative AI


After “NFT” in 2020/21, “metaverse” in 2021/22, “ChatGPT” could undoubtedly be considered the “buzzword of the year 2022/23”. Acclaimed or unsung, it is hotly debated on TV shows, social networks and within companies. Is it the emergence of a revolutionary technology, in the same way as the advent of micro-processors, as Bill Gates points out, or simply “the popularization of an already existing technology”, as Yann LeCun, AI Scientific Director at Facebook, puts it?

The answer probably lies somewhere in between. Yes, ChatGPT brings many advances in terms of human language processing. Used skilfully, it can significantly improve the performance of certain AI models, previously at the cutting edge of technology. But behind ChatGPT lie language models that have been known for several years, already widely used and exploited by AI experts, notably at eleven, where they have been used for more than a dozen projects for industrial players and start-ups.

I- How it works in a nutshell

ChatGPT, the chatbot developed by OpenAI, is one application of a technology that has been booming since 2018: LLMs, or Language Learning Models. Sometimes also referred to as “foundation models”, they are the core of machine understanding of human language. To do this, they rely on a complex architecture of neural networks, and hundreds of billions of parameters to be adjusted iteratively. The principle is simple: for a given sample sentence, predict the next word.

The AI thus determines the meaning of a word by taking into account the contexts in which it has encountered it. Training a model with so many parameters requires a large amount of data, generally taken from publicly accessible data such as Wikipedia (3% of the training corpus), press articles, open-access books, and so on. As an example, GPT-3 (Generative Pre-trained Transformers-3), composed of 175 billion parameters, required the ingestion of almost 570 GB of data, or around 300 billion words. These pharaonic figures are synonymous with considerable financial costs: we’re talking about 4.6 million dollars spent on training GPT-3, not to mention the resulting ecological impact.

Figure 1: Trend in the number of parameters used by LLMs models since 2018 (4).

Figure 1: Evolution of the number of parameters used by LLMs models since 2018 (4)

The result is very powerful AI models, capable of understanding all the semantics of each language on which they have been trained, enabling them to carry out numerous use cases: text translation, essay writing, etc… More broadly, they can be specialized, i.e. adapted to a use case, giving them a wide range of possible tasks, like ChatGPT.

From GPT to ChatGPT

ChatGPT is a chatbot based on GPT-3 capable of emulating the human experience of a real conversation. Thirteen thousand question/answer pairs were used to transform a “next word prediction” model into one capable of answering questions. In parallel, a reward model – reinforcement learning – helps ChatGPT to orient itself towards producing answers expected by a human. This final stage, during which humans rank different possible answers to the same question, enables the moderation of certain content considered illegal or dangerous.

II- A far from infallible technology

Despite its remarkable performance, ChatGPT suffers to date from severe ethical and technical limitations.

Ethical limitations

From an ethical point of view, the technology faces a number of significant issues, linked to its operation and training process.

  • Privacy: the free version of ChatGPT can store and reuse any user text input, raising significant privacy issues.
  • Intellectual Property: the copyright of AI-generated content currently constitutes a legal loophole. Typically, models like ChatGPT are trained on diverse content, such as music, images, and books, without offering compensation to the original creators. This approach could lead to potential legal conflicts and challenges around intellectual property rights.
  • Bias and Stereotypes: ChatGPT may learn racial, class or other prejudices or biases, and give the wrong answers as a result of a lack of fairness and inclusivity in the model training process.
  • Harmful Content: although there are measures in place to prevent ChatGPT from generating harmful content, circumventing these protections seems relatively easy. For example, simply setting the interaction within the framework of a crime novel may allow the model to generate content that would not be censored.

LLMs based on open data and available as open source such as Alpaca, developed by Stanford, meet the limits of confidentiality and intellectual property, but perform less well and remain susceptible to bias and harmful content.

Technical limitations

ChatGPT provides a plausible response, which denotes the least, given all the contexts it has encountered during its training. It is therefore unfamiliar with the concept of truth. From this key point arise several technical limitations:

  • False Information: ChatGPT, like any AI model, can occasionally generate incorrect information (“hallucination” effect. A study by the University of Hong Kong measured an error rate of 37% (3). On controversial subjects, it can make mistakes by providing answers guided by consensus instead of a balanced point of view.
  • Limited Evolution: generative AI like ChatGPT is a reflection of the data on which it has been trained. It works optimally if the data sources are of good quality and convergent.
  • Limited understanding: despite its advanced capabilities, ChatGPT is not designed to fundamentally understand the tasks it performs. It lacks the capacity for logical reasoning, to solve mathematical problems for example, which requires the development of dedicated tools.
  • Persuasion tool: ChatGPT is not designed to fact-check its data, but to generate probable answers based on contexts. From then on, it is quickly possible to mislead ChatGPT, persuading it of false information, which it can then use as a source of information.


Several options exist to get around these technical limitations: using frameworks to source information and search external sources (such as LangChain), using GPT-4 (the latest and more powerful paid version of OpenAI), or specializing ChatGPT to specific use cases.

III- How to exploit the full potential of ChatGPT

Fortunately, it’s not primarily a question of training a language model from scratch, but of taking advantage of its language learning to get it to perform specific tasks. This is known as “Transfer Learning”, when a pre-trained model is adjusted to a specific use case, a step which is significantly less energy-intensive.

ChatGPT is a useful and promising technology, which could be used in many fields in the future. At eleven, we’re seeing the kind of interest from different professions that matches the media coverage of the subject, and we’re talking to them about numerous applications :

  • Communication: generating content with text, images and videos for communication media or social networks
  • Marketing: content generation to personalize offers
  • Buying and selling: automatic analysis of calls for tender
  • Sales: help with answering questions, quotes, tenders
  • Customer service: conversational agents, customer feedback analysis,…
  • Human resources: automatic screening of CVs with extraction of key information, generation of job descriptions, development of questionnaires for onboarding new employees,…
  • Legal: document analysis to identify the presence of personal data, contract analysis and synthesis, contract template generation,…
  • Training: content generation, scenarios for training materials
  • Technological watch: synthesis of online content, white papers,…

More generally, language models can be put to use for many tasks, from process automation, to complex human tasks, such as data analysis and document processing.

The projects eleven has supported have, however, highlighted certain prerequisites for effective use of the technology:

  • Plug & Play doesn’t work: the model adaptation stage is essential to achieve good performance on specific data, such as the technical documents of a construction company, or the understanding of a local development plan to extract the expected information.
  • The writing of prompts is central to having an expected response: they must be both clear, concise and include enough context to be representative of the responses the model is supposed to generate.
  • The corpus of documents must be large and varied: the selection of documents for fine-tuning is a key factor to consider, and must encompass the different topics to help the model learn a diverse set of answers without straying from the initial objective of the tool in question.

Following these guidelines, we improved the local development plan with key information extraction performance from 13% with a Plug & Play method, to 55% with good corpus pre-selection and prompt engineering. Note that the best performance achieved without language models is 26% for such a subject, twice as good as GPT without adjustments, and half as good as GPT with support.

Eleven supports companies in the experimentation, development and integration of these tools for concrete use cases. With a strategic approach, realistic expectations, and above all a clear understanding of how it works and its limitations, companies can truly benefit from the technology behind ChatGPT.



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