Workforce allocation

Workforce allocation optimisation for a major airlines catering and cleaning service provider

A global airlines catering and cleaning service provider asked eleven to optimize his workforce allocation and operational performance in a contexte of strong demand volatility.

eleven designed a demand prediction tool enabling to anticipate the workforce needs of his client and implemented operational tools to optimize workforce allocation (daily planning optimization, holiday dates prediction…). A dashbord has been built to control the solution’s performance and support the industrialization phase.

5%

workforce cost reduction

Determination of a sales attribution model for the Sales Advisor of a customer service department of a world leader in luxury goods

Within Customer Services in the luxury industry, Sales Advisors play a key role in creating a privileged relationship with customers and maximizing sales.

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Multi-timers customer journey mapping and cross-selling identification for a global luxury leader

Luxury brands face many challenges to continue to grow. Among these challenges, understanding customer journeys is essential to anticipate and optimize product inventory allocation, sales…

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