LLM use case: better understand customer expectations for a player in the travel sector
Eleven helped a world leader in travel booking to better understand customer expectations and pain points.
Development of a connected service providing visibility on customers’ automotive lubricant consumption and optimizing deliveries.
In direct collaboration with TotalEnergies’ internal teams, eleven participated in the development and commercial launch of a new connected service offering allowing agricultural distributors – TotalEnergies’ customers – to have real-time visibility on the consumption of automotive lubricant by their agricultural customers.
Thanks to a low-power IoT sensor connected directly to the drums, the agricultural distributor knows at any time which customers need to be refilled. It can therefore optimize the routes of sales representatives and avoid unnecessary travel, and thus limit the CO2 emissions of transport vehicles, while creating a preference through service for its customers. He can also better forecast his orders and thus avoid overproduction of his own suppliers.
Limiting sales travel, and therefore associated emissions
Increased customer retention through service preference
For TotalEnergies, providing a paid service and reducing the environmental and economic costs of transportation
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