LLM use case: better understand customer expectations for a player in the travel sector
Eleven helped a world leader in travel booking to better understand customer expectations and pain points.
Our client, a leading public transport operator in France, wanted to redefine his value proposition as the mobility ecosytem was undergoing serious transformation.
Working for the executive comittee, eleven mapped new entrants and disruptive technologies reshaping the public transport ticketing industry before assessing the company’s assets and defining a strategy enabling our client to leverage growth opportunities relying on these assets.
The strategic plan co-designed by eleven enabled our customer to position itself at the forefront of soft and ticketless mobility and to adress the key stakes of tomorrow’s mobility.
Imrovement of the company’s postioning on key stakes of tomorrow’s mobility
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