Differentiation through service | Eleven

Differentiation through service

Identification and prioritization of digital growth opportunities mainly stemming from the analysis of a disruptive competitor for a leading environmental services player

Our client, world leader of waste collection, asked us to assess the reproducibility of a disruptive platform model on his markets.

First, eleven conducted a pre-due diligence work in order to identifiy the commercial levers and technological enablers of this disruptive model and set a common reproducibility analysis framework.

Then, eleven, in collaboration with the group top management and the bsuiness units directors, mapped the existing internal intiatives and identified the technological enablers and services that could be added to the group’s existing offers to foster his differentiation through service.


growth initiatives identified for the group


Platform model reproducibility analysis in five key markets


Design and organization of 2 internal workshops with over 100 participants each

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