LLM use case: better understand customer expectations for a player in the travel sector
Eleven helped a world leader in travel booking to better understand customer expectations and pain points.
Differentiation through service
Identification and prioritization of digital growth opportunities mainly stemming from the analysis of a disruptive competitor for a leading environmental services player
Our client, world leader of waste collection, asked us to assess the reproducibility of a disruptive platform model on his markets.
First, eleven conducted a pre-due diligence work in order to identifiy the commercial levers and technological enablers of this disruptive model and set a common reproducibility analysis framework.
Then, eleven, in collaboration with the group top management and the bsuiness units directors, mapped the existing internal intiatives and identified the technological enablers and services that could be added to the group’s existing offers to foster his differentiation through service.
5
growth initiatives identified for the group
Platform model reproducibility analysis in five key markets
Design and organization of 2 internal workshops with over 100 participants each
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