LLM use case: better understand customer expectations for a player in the travel sector
Eleven helped a world leader in travel booking to better understand customer expectations and pain points.
Our client, a large French services operators, requested our help to support his reflexions on A.I. audit and models’ explainability in a context of stricter regulation on customer data.
eleven made the client’s teams aware of models explainability stakes to encourage their adoption internally. eleven focused on state-of-the-art machine learning explainability methods (local and global explainability, feature importance…) and designed an actionable roadmap to integrate explainability within existing internal processes.
Greater client’s awareness on state-of-the-art explainability methods
Roadmap to integrate explainability within existing internal processes
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