SWITCH FROM PHYSICAL TO DIGITAL SALES

We’re not going back to normal. Social distancing is here to stay for much more than a few weeks. It will upend our way of life, in some ways forever. MIT Technology Review

CRASH TRANSIT YOUR SALES PROCESS FROM PHYSICAL TO DIGITAL

As your customers become reluctant to go to your stores or those of your distributors, eleven assists you in rapidly filling the gap with efficient digital sales channels and in seizing new opportunities based on data.

Here is a selection of short-term actions to help you tackle Covid-19 challenges:

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For physical-only B2C/B2B retail players: crash set-up of alternative digital distribution channels

Solutions combining Digital & AI that we can help you implement
  • Deployment of Click & Collect and/or on-demand delivery
  • Deployment of a cost-efficient e-commerce website
  • Deployment of direct distribution channels through classic e-commerce sites such as Amazon, Mano Mano …
  • Use of PIM software to manage product information with multiple channels
  • Implementation of a solution to seamlessly manage online orders (vs. call center previously)
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For already partly-digital B2C/B2B retail players: crash acceleration of digital sales channels

Solutions combining Digital & AI that we can help you implement
  • Deployment of AR/VR tools allowing customers to test products/visit places at home
  • Development of product 3D mock-ups to easily show and compare product specificities (on own website or distributor’s to have a better exposition than competitors’ products)
  • Development of data exchange platforms with distributors, to be able to push order suggestions, based on their own order and storage information, or even based on their purchasing habits
  • Launch of partnerships with distributors to share stock information and inform client in real-time on product availability in-store
  • Creation of a tool to configure the products and push high-margin options
  • Use of electronic signature to faciliate buying process
  • Rebuilding of digital client area to give information during the customer lifecycle (pre-sales, shipping, post-sales)
  • Investment in a strong digital aftersales to ensure service continuity
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Fast transition of B2B sales from a physical to a fully or partially digital process

Solutions combining Digital & AI that we can help you implement
  • Development of product 3D mock-ups to easily show and compare product specificities
  • Development of recommendation tools based on data to facilitate product selection and push relevant and high-margin products
  • Development of data exchange platforms with distributors, to be able to push order suggestions, based on their own order and storage information, or even based on their purchasing habits
  • Use of electronic signature to close deals more easily
  • Meeting animation with user-friendly video tools to engage with prospects and customers online
  • Creation of a tool to configure the products and push high-margin options